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The contribution of usability to the self-help enrolment system at Unisa

  • Journal Title: Progressio
  • Volume: Volume 33
  • Issue:  Issue 1
  • Publication Date: 2011
  • Pages: 227  - 244
  • Authors:  S.P. Pretorius;  M.C. Pretorius;
  • ISSN: 02568853
  • Abstract:  This article focuses on the effectiveness of the self-help enrolment facility at the University of South Africa (Unisa) that forms an important part of the open and distance learning (ODL) model. Unisa officially introduced the self-help enrolment model in December 2008. The goal of the self-help enrolment system is to speed up personal enrolment and at the same time to create an environment that will be more accessible to the students - thus turning enrolment into a pleasant experience. This shift aimed to achieve the self-management of enrolment and administration. Feedback on the effectiveness and overall experience of the self-help system gathered from students and staff over a period of time has, however, indicated some weak areas. These results emphasised the need for a scientific usability evaluation of the self-help enrolment system, which was conducted in October 2009. As will be indicated in the article, the results obtained from the usability and eye tracking evaluation not only drew attention to students' needs, but also gave clear guidelines for an information and communication technologies (ICT) design needed to support the self-help enrolment system.
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