Client Support - Sabinet

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Support

Welcome to our client support section. Whether you have a problem accessing our services or are struggling doing a search, we will always assist you.

Client Support

Product / System Messages

OCLC Authorities Format Tag Chart
A quick reference guide for catalogers to the fields that can be used in authorities records and the sub-fields that are valid for each field. - 12 September 2006
Announcing the release of the new WorldCat.org Web site. - 8 August 2006

Attention FirstSearch Users - Add reviews, notes and more to WorldCat records - 18 April 2006
New user guide - Searching WorldCat Indexes - 10 April 2006
Attention FirstSearch Users - Changes to OCLC FirstSearch - 27 January 2006
SabiCat Advanced - URGENT: Release of Connexion client version 1.5 - 29 November 2005
ReQuest Archiving on 3 December 2005 - 1 November 2005
OCLC WorldCat Resource Sharing Open Issues Web Page Updated - 5 August 2005
OCLC: ILL Fee Management Program Borrower/Lender reports - 5 August 2005
Ariel 4.1 is now available
OCLC WorldCat Resource Sharing quick reference:
OCLC ILL Updates - ILL Direct Request and ISO-ILL Updates - 21 June 2005
International ILL Users - Request Aging while the OCLC ISO-ILL server is down - 17 June 2005
Attention FirstSearch Clients:
- PsycBOOKS now available on FirstSearch - 19 May 2005
- Link to Biblio.com Now Available on OCLC FirstSearch Service - 18 April 2005
International ILL - WorldCat Resource Sharing Migration Update - 19 April 2005

Client Support Contact Details

Support Enquiries:	info@sabinet.co.za
Network / Technical Support Enquiries:	hennie@sabinet.co.za
Accounts Enquiries:	accounts@sabinet.co.za
New Sales Enquiries:	info@sabinet.co.za
Training Enquiries:	cresida@sabinet.co.za
Tolfree:	0800 11 85 95
Tel:	+27 (12) 643-9500

Product Training
We supply free product training to assist clients to obtain the necessary knowledge on how to use products in the most effective way. Read more

Sabinet Listservs
When subscribed to a listserv, you will receive regular e-mail from Sabinet Online regarding new products, training, system maintenance warnings etc. Sabinet Online lists include: Sabilist, Sabinews, SabiCat and Interlending. Read more

Downloads
In our download section you will find links to various useful software resources, ready for you to download and use. Read more

Frequently Asked Questions
Product related frequently asked questions related to SA Gazettes and FirstSearch. Read more

System Availability

Online Reference services – All hours except from 04:00 to 04:30 every morning. Normal availability includes Peak Time, Off-Peak Time and After Hours. (We will inform beforehand when maintenance downtime will occur.)
SabiCat – All hours except from 4:00 to 6:30 every morning. (We will inform in advance when maintenance downtime will occur.)
ReQuest – 06:30 to 21:00 Mondays to Fridays and 06:30 to 17:00 on Saturdays.

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